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Pick a symptom, then choose the matching issue to see the fix.

Most sign-in and email problems that hit a whole company come down to corporate security blocking 5Mins by default. Send this to your IT team to allow-list 5Mins once, up front — every item here is a change only IT can make.

Allow 5Mins email through your filters

So invites, verification and password-reset emails reach learners instead of spam or quarantine.

Sender addresses

no-reply@5mins.aino-reply@5mins-updates.aisupport@5mins.ai

Sender domains

@5mins.ai@5mins-updates.ai

Sending infrastructure

sendgrid.netclick.5mins.ai168.245.0.105

Email authentication

Set SPF, DKIM and DMARC policies to trust the 5Mins domains.

Allow the 5Mins app on your network

So the app loads and sign-in completes through the corporate firewall, proxy or web filter.

Domains

app.5mins.aiwww.5mins.aiclick.5mins.ai

Approve 5Mins for Microsoft sign-in

If staff use “Continue with Microsoft”, IT approves the app once for everyone.

Approve the 5Mins app in Microsoft (Azure AD → Enterprise applications) so staff can sign in with Microsoft without hitting a per-user “needs admin approval” prompt.

Browsers & managed devices

Allow cookies and pop-ups for 5mins.ai in any managed-browser policy.
Don't force invite links to open in an in-app browser (Outlook / Teams) — those break sign-in.
If you use MDM (Intune, Jamf), approve the 5Mins mobile app in your managed app catalogue.

Full reference: help.5mins.ai — Your complete whitelisting guide